Shipping policy
Thank you for shopping with Arctic Glow. We are committed to delivering high-quality Korean skincare products directly to your doorstep.
Order Processing Time
All orders are processed within 3–5 business days (Monday–Friday, excluding holidays).
Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Origin
Our products are sourced directly from South Korea through our trusted fulfillment partners, ensuring authenticity and product quality.
Estimated Shipping Time
After processing, the estimated delivery times are:
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Standard Shipping: 7–21 business days
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Economy Shipping: 5–10 business days
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Express Shipping: 3–7 business days
Delivery times may vary depending on your location and customs processing.
Shipping Cost
Shipping costs are calculated at checkout depending on your location and the shipping method selected.
Promotional offers such as free shipping may be available during special campaigns.
Order Tracking
All orders include secure tracking. Once your order has shipped, you will receive a tracking number via email to monitor the delivery progress.
Shipping Delays
While we strive to meet the estimated delivery times, delays may occur due to:
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customs clearance
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carrier delays
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weather conditions
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peak holiday seasons
We appreciate your patience and understanding.
Customs, Duties and Taxes
International shipments may be subject to import duties, taxes, or customs fees determined by the destination country.
These charges are the responsibility of the customer and are not controlled by Arctic Glow.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you with a resolution.
Contact
If you have any questions regarding shipping, please contact us: