Shipping Policy – Arctic Glow

Last updated: July 14, 2026

Arctic Glow currently ships to customers in Canada and the United States.

Processing time

Orders are normally processed within 1–3 business days, Monday to Friday, excluding public holidays. Orders are not shipped on weekends or public holidays.

Shipping within Canada

Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–7 business days, when available

Free standard shipping is available on eligible Canadian orders. Current rates and options are shown at checkout.

Shipping to the United States

Standard delivery is approximately 10–20 business days.

Orders from $0.00 to $59.99 USD: $12.99 USD
Orders from $60.00 to $99.99 USD: $7.99 USD
Orders of $100.00 USD and above: free standard shipping

Final rates, available methods, and currency are confirmed at checkout.

Product availability by destination

Product availability may vary by country because of local regulations and carrier restrictions. An item that is available in Canada may be unavailable for purchase or delivery in the United States. The country selected in the store and the availability shown at checkout determine whether an item can be ordered for that destination.

Customs, duties, and import fees

U.S. orders may be subject to customs duties, import taxes, brokerage charges, or other fees. Unless shown as included at checkout, these charges are the customer’s responsibility. Customs or border processing can also extend delivery time.

Tracking

When tracking is available, it will be emailed after shipment. Please allow 1–3 business days for the carrier to update the first scan.

Shipping delays

Delivery dates are estimates. Carrier, weather, high-volume, customs, holiday, or border delays may occur after shipment. These external delays do not automatically qualify for a refund.

If we cannot ship within the timeframe stated at checkout or a material delay affects an unshipped order, we will provide an updated estimate and, when required, the option to accept the delay or cancel the unshipped order for a refund.

Incorrect or incomplete addresses

Please review your address before checkout. If you notice an error, contact us within 12 hours. We cannot guarantee changes after processing. Additional carrier or reshipment costs caused by an address supplied incorrectly by the customer may be charged to the customer.

Packages marked delivered but not received

Wait 24–48 hours after the delivery scan, confirm the address, and check with household members, neighbours, reception, and the building mail area. If the package is still missing, contact us within 7 days of the scan. We will help open a carrier or fulfillment investigation before determining the available resolution.

Split shipments and missing items

Some orders may arrive in more than one package. Review all shipment emails first. If every package has arrived and an item is still missing, contact us within 7 days so we can investigate and provide an appropriate replacement or refund when verified.