Shipping Policy – Arctic Glow

Last updated: September 5, 2026

Arctic Glow currently ships to customers in Canada, the United States, Australia, and New Zealand. Product availability can vary by destination when local regulations or carrier restrictions apply.

Processing time

Orders are normally processed within 1–3 business days, Monday to Friday, excluding public holidays. Orders are not shipped on weekends or public holidays.

Shipping within Canada

Standard Shipping: approximately 10–25 business days
Express Shipping: approximately 6–10 business days, when available

Free standard shipping is available on Canadian orders of CAD $75 or more. Current rates and options for orders below this threshold are shown at checkout.

Shipping to the United States

Standard Shipping: approximately 10–25 business days.

Free standard shipping is available on U.S. orders of USD $55 or more. Current rates for orders below this threshold are shown at checkout.

Shipping to Australia

Standard Shipping: approximately 10–19 business days
Priority Shipping: approximately 8–12 business days
Express Shipping: approximately 6–10 business days

Free standard shipping is available on Australian orders of AUD $75 or more. Rates below this threshold vary by shipment weight and are shown at checkout.

Shipping to New Zealand

Standard Shipping: approximately 10–19 business days
Priority Shipping: approximately 8–12 business days
Express Shipping: approximately 6–10 business days

Free standard shipping is available on New Zealand orders of NZD $90 or more. Rates below this threshold vary by shipment weight and are shown at checkout.

Product availability by destination

Product availability may vary by country because of local regulations and carrier restrictions. The country selected in the store and the availability shown at checkout determine whether an item can be ordered for that destination.

Customs, duties, and import fees

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees depending on the destination and local regulations. Unless shown as included at checkout, these charges are the customer’s responsibility. Customs or border processing can also extend delivery time.

Tracking

When tracking is available, it will be emailed after shipment. Please allow 1–3 business days for the carrier to update the first scan.

Shipping delays

Delivery dates are estimates. Carrier, weather, high-volume, customs, holiday, or border delays may occur after shipment. These external delays do not automatically qualify for a refund.

If we cannot ship within the timeframe stated at checkout or a material delay affects an unshipped order, we will provide an updated estimate and, when required, the option to accept the delay or cancel the unshipped order for a refund.

Incorrect or incomplete addresses

Please review your address before checkout. If you notice an error, contact us within 12 hours. We cannot guarantee changes after processing. Additional carrier or reshipment costs caused by an address supplied incorrectly by the customer may be charged to the customer.

Packages marked delivered but not received

Wait 24–48 hours after the delivery scan, confirm the address, and check with household members, neighbours, reception, and the building mail area. If the package is still missing, contact us within 7 days of the scan. We will help open a carrier or fulfillment investigation before determining the available resolution.

Split shipments and missing items

Some orders may arrive in more than one package. Review all shipment emails first. If every package has arrived and an item is still missing, contact us within 7 days so we can investigate and provide an appropriate replacement or refund when verified.