Shipping Policy – Arctic Glow

At Arctic Glow, we are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Orders are not shipped on weekends or public holidays.

Shipping Times

We offer shipping across Canada.

Estimated delivery times:

• Standard Shipping: 5–10 business days
• Express Shipping: 3–7 business days

Delivery times may vary depending on your location, carrier conditions, and customs processing when applicable.

Shipping Costs

We offer free standard shipping on all orders across Canada.

Shipping rates for faster delivery options will be calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 1–3 business days for tracking information to update.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors outside our control, including:

• Carrier delays
• Weather conditions
• High shipping volume
• Customs processing (when applicable)

These delays are not eligible for refunds.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Arctic Glow is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Arctic Glow is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package is marked as delivered but not received, please contact the carrier directly.

If you need assistance, our support team will do our best to help.

Contact

If you have any questions about shipping, please contact us at:

support@arcticglowbeauty.com

We typically respond within 24–48 business hours.