Return & Refund Policy – Arctic Glow

At Arctic Glow, we want you to feel confident with your purchase. Please review our return policy below.

Return Window

You may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unopened  
• Be in its original packaging  
• Be in the same condition as received  

We may request photos or videos to verify the condition of the item before approving a return.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare and beauty products  
• Personal care items  
• Sale or discounted items  
• Gift cards  

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue. Our team will review your case and provide a suitable resolution, such as a replacement or refund.

Shipping Delays

Please note that delivery times may vary depending on carrier conditions, location, and customs processing when applicable. Delays caused by shipping carriers or customs are outside of our control and are not eligible for refunds.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping fees are non-refundable. If a return is approved, the cost of return shipping may be deducted from the refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within a few business days.

How to Start a Return

To request a return, please contact us at:

support@arcticglowbeauty.com

Please include:

• Your order number  
• Reason for the return  
• Photos (if applicable)  

Returns sent without prior approval will not be accepted.