Refund policy

At Arctic Glow, we want you to feel confident with your purchase. Please review our return policy below.

Return Window

You have 7 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

Be unused and unopened
Be in its original packaging
Include all original boxes, documentation, and accessories
Be in the same condition as received

We may request photos or videos to verify the condition of the item.

Non-Returnable Items

Due to hygiene and safety regulations, the following items cannot be returned:

Opened skincare or beauty products
Used personal care items
Sale items
Gift cards

Return Shipping

Customers are responsible for return shipping costs.

If the return is approved, instructions will be provided on how to send the item back.

Shipping costs are non-refundable.

How to Start a Return

To initiate a return request, please contact us:

support@arcticglowbeauty.com

Please include:

Order number
Reason for return
Photos (if applicable)

Returns sent without prior approval will not be accepted.

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Refund Policy

Once we receive and inspect your returned item, we will notify you if the refund has been approved.

Approved Refunds

If your refund is approved:

The refund will be issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or credit card provider.